We're here
Support
Kinrows is a family organizer for iPhone. Email us and we'll get back to you — usually within two business days.
Get help
Write to kinrows@atlasatlantic.co from the email on your account. Include your username if you remember it, and a short description of what went wrong.
Your account
- Sign in. Use the username and password you registered with, or Sign in with Apple.
- Delete your account. In the app: Settings → Account → Delete Account. Apple-only accounts confirm with Sign in with Apple. This removes your personal data; shared household items stay with the family.
- Export a copy. In the app: Settings → Account → Export my data. You can also email us for help.
Subscriptions
Concierge chat is an optional auto-renewing subscription. In-app purchases use Apple; manage or cancel those in iPhone Settings → your name → Subscriptions. Website purchases use Stripe; manage those from the billing portal on our subscribe page. Restore Purchases is on the in-app paywall for Apple purchases. The daily brief is free.
Report a problem in the household
Long-press a direct message or a household feed post and choose Report. We'll look at it. For anything urgent, email us as well.